Shenda's Blog 

Be Sure to Share Your Comments Below and See What Others Have Said

Contact the College
Watch our Videos

The views and opinions expressed within posted comments do not necessarily reflect the views or positions held by the College of Physiotherapists of Ontario.

shenda_145-2

Shenda Tanchak
Registrar and CEO
College of Physiotherapists of Ontario

  • The Common Denominator: Billing, Registration, Professional Identity

    Sep 07, 2017

    Jamie_Dockx_Intern_2017

    Jamie G. Dockx, PT Student
    Clinical placement at the College of Physiotherapists of Ontario

     

    I have had the privilege of spending 5 weeks at the College of Physiotherapists of Ontario for my final student placement. After 4 clinical placements, it was time to learn the ins and outs at the College.

    Learning about the registration process was of particular interest, as I plan to apply for a provisional practice certificate in the near future. In collaboration with Communications, Registration and Practice Advice, I organized a resource to assist applicants through the process.

    In doing this, I realized that billing, registration, and professional identity had a similarity or common denominator; a physiotherapist’s registration number.

    Throughout my academics, I have always been told to keep my student number to myself. This gave me some control over how this number could be used by others.
    In the case of a registered physiotherapist in Ontario, their registration number can be easily accessed by the general public; it’s part of their professional identity.

    What was unsettling to learn was that this registration number is the same number used to bill for physiotherapy services.

    Sadly, registration numbers continue to be used inappropriately. For example, the College has received complaints describing how registration numbers continues to be used at previous and/or current sites of employment for physiotherapy services that were not provided.

    At the end of the day, a physiotherapist is responsible for any fee, billing, or account that uses their name and registration number.

    The Fees, Billing, and Accounts Standard attempts to help physiotherapists with this responsibility by making it mandatory to have a written process of routinely reviewing the accuracy of their fees, billings, and accounts. All employers have a duty to make this information available to you.

    Further, the College has experienced practice advisors to assist physiotherapists in reducing the risk of inappropriate billing behaviour. In fact, questions concerning fees, billing, and accounts rank as the 3rd most frequently asked practice advice question.

    This ranking is an indication that physiotherapists are taking an active role in protecting the use of their registration number.

    As a final piece of advice, be upfront with your employer about how your registration number can be used to bill for physiotherapy services and have written documentation of this discussion.

    College Resource: Registering for Provisional Practice

    Jamie G. Dockx, PT Student Clinical placement at the College of Physiotherapists of Ontario   I have had the privilege of spending 5 weeks at the College of Physiotherapists of Ontario for my final student placement. After 4 clinical placements, it was time to learn the ins and outs at the College. Learning about the […]
    Full story
    • Policy
  • What’s Your Ism?

    Aug 09, 2017
    How do your conscious or unconscious biases affect your ability to provide safe and effective care for patients? If you work in a private practice setting, think about your office for a minute. Do you have posters for promotion or décor?  Do you have gym equipment?  Is there any chance that these décor elements might […]
    Full story
    • Patients
    • advertising
    • Auto Insurance Anti-Fraud investigation
    • billing
    • blog
    • clinics
    • College
    • College Council President
    • College of Physiotherapists of Ontario
    • comment
    • Consent
    • CPO
    • décor
    • designated OHIP clinics
    • disabled
    • elderly patients
    • funding changes
    • funding model
    • generate discussion
    • health care
    • health care fraud
    • inappropriate billing
    • Jenny Setchell
    • mental illness
    • obesity
    • physiotherapy
    • regulatory
    • self-regulation
    • Shenda Tanchak
    • Stigma
    • The College
    • World Congress for Physical Therapy
  • In It Together

    Apr 25, 2017
    You run a clinic. Your receptionist is rude. Your physiotherapist assistant bills for services not provided. Your brand-new PT burns a patient with a heating pad. Whose responsibility is all this? If you guess that you’re on the hook for behavior by those you employ or supervise, you are right. You work for a clinic. […]
    Full story
    • advertising
    • billing
    • clinics
    • Physiotherapist Assistants
    • Policy
    • Professionalism
    • Reporting
    • Standards
    • The College
    • advice
    • clinic
    • employer
    • health
    • health professional
    • physiotherapist assistant
    • Practice Advisor
    • PTA
    • responsibility
    • take action
    • testimonials
  • Doing The Right Thing – Nobody Said It Was Going To Be Easy

    Feb 03, 2017
    Have you heard of convicted serial killer Harold Shipman? He was a UK doctor found guilty of killing 15 of his patients. After his conviction, a two-year inquiry spearheaded by the British government revealed that he had in fact killed an upward of 250 patients throughout a 23 year span. Shipman’s killing spree began to […]
    Full story
    • Policy
    • blog
    • clinics
    • College
    • College of Physiotherapists of Ontario
    • doctor
    • Dr. Shipman
    • health care
    • investigations
    • Nurse
    • nurses
    • Ontario
    • patient safety
    • Patients
    • physiotherapists
    • physiotherapy
    • protect patients
    • protect the public
    • public
    • public interest
    • UK
    • whistleblower
  • How to Make Yourself COMPLAINT-PROOF!

    Nov 21, 2016
    Do you ever wonder who gets complained about? Look around at your colleagues and play a little game of detective with yourself. One way to start is to find someone who is rude—in writing or in person. A very high percentage of our complaints stem from inappropriate lapses in what you might call “customer service” […]
    Full story
    • billing
    • Boundaries
    • Consent
    • Fraud
    • Patients
    • Policy
    • Professionalism
    • Reporting
    • Standards
    • The College
  • My Big Fat Deal of the Day

    Oct 21, 2016
    Don’t you love the deals you can get on Groupon or WagJag? Great restaurant discounts! Cheap Go-Cart rides! Spin classes! Paint Nites! And have you ever tried the miracle noodles? What about when health professionals use these on-line ‘deal of the day’ marketing sites? Can anything go wrong? Maybe yes, maybe no. The problem is, […]
    Full story
    • Patients
    • Policy
    • Professionalism
    • Standards
    • The College
    • advertising
    • Advertising Standard
    • College
    • College of Physiotherapists of Ontario
    • Deal
    • Groupon
    • physiotherapists
    • physiotherapy
    • WagJag
  • Backstage Pass: So, What’s the College Really Like?

    Sep 12, 2016
    Having spent the last five weeks at the College doing my final clinical placement, I was able to gain insight into processes that, as a physiotherapy student, most are not exposed to. Going in I was aware (as I’m sure my peers are) of things like the complaints process and practice assessments when I thought […]
    Full story
    • Consent
    • Professionalism
    • Standards
    • The College
    • College
    • College of Physiotherapists of Ontario
    • investigations
    • Patients
    • physiotherapists
    • physiotherapy
    • protect the public
    • public
    • public interest
    • quality care
    • scope of practice
    • self-regulation
  • You’re 10 times better than the clinic next door and twice as good looking!

    Jul 25, 2016
    Chances are that if you are reading this blog, you will also have noticed that our Advertising Standard is up for review. Do you know that it is likely our most breached Standard? And I’m sure that you did not know that as soon as the new Standard is finalized, we will begin to actively […]
    Full story
    • Policy
    • Professionalism
    • Standards
    • Transparency
    • advertising
    • advertising regulations
    • blog
    • clinics
    • College
    • College of Physiotherapists of Ontario
    • comment
    • CPO
    • generate discussion
    • health care
    • patient safety
    • Patients
    • physical therapists
    • physiotherapists
    • physiotherapy
    • protect the public
  • Let’s Get Strategic

    May 25, 2016
    Whoever first said ‘time flies’ could have been talking about the strategic planning cycle. Four years ago—a month after I had started working at the College― Council met to develop a strategic plan. They set three goals that we’ve been working hard to achieve, goals to ensure that physiotherapy regulation in Ontario focussed on things […]
    Full story
    • Policy
    • Standards
    • College of Physiotherapists of Ontario
    • physical therapists
    • physiotherapists
    • Shenda Tanchak
  • STOP IT BEFORE YOU GET IN TROUBLE! A RANT.

    Apr 05, 2016
    I am receiving more and more reports about physiotherapists sending patients for personal training or Pilates and enabling patients to submit receipts for these services under the physiotherapist’s registration number. Guess what? In many cases this is inappropriate and you could get in serious trouble. The ONLY time that your credentials can be used to […]
    Full story
    • Policy

Contact the Practice Advisor

Free and anonymous counsel for PTs, patients, & the public.Learn More

practiceadvice@collegept.org
416-591-3828 ext. 241
1-800-583-5885 ext. 241