Case of the Month

Read real cases and their outcomes

  • The Impostor

    Apr 16, 2020

    The Case

    The College received a report from a patient who had attended a clinic where the were treated by someone, who they assumed was their physiotherapist. The individual did not provide the patient with his last name.

    The patient indicated that the “physiotherapist” directly billed their insurance company for six sessions, even though they only attended two sessions. The patient also noted that the physiotherapy provider listed on the insurance claims was not the person they saw, but the full name of another PT that they had never received treatment from. The patient confirmed that they did not recognize the name of the physiotherapist on the claims and had never met them at the clinic.

    The College investigator found that the PT who was listed on the insurance claims never actually worked at the same clinic as the person who submitted the insurance claims. Further investigation found that a photo of the physiotherapist did not match the patient’s physical description of the person they received treatment from.

    The College did find a number of videos online where the individual in question was advertising various physiotherapy-type services. Additionally, the College received more reports from patients who provided similar accounts of their experiences with him as their “physiotherapist.”

    The investigation found that this person was previously a registered massage therapist but resigned his registration prior to a discipline proceeding. Those allegations include falsely advertising that he holds a Bachelor of Health Sciences degree, lying to an investigator, failing to cooperate during an inspection of his records by providing false or misleading information to the investigator, falsifying treatment receipts and fabricated records. He agreed to never practice massage therapy in Ontario again.

    The Standards

    The Restricted Titles, Credentials and Specialty Designations Standard specifies that only registrants of the College can use the protected titles physiotherapist, physical therapist or PT.

    It is illegal for anyone who is not registered with the College to use any of the above titles. When someone claims to be a physiotherapist, this is called “holding out” and this must be reported to the College.

    The Outcome

    This person is not a registered physiotherapist and therefore cannot provide physiotherapy care in Ontario. He should not be presenting himself as a physiotherapist or using another PT’s information to bill treatment to insurance companies. This is illegal.

    In order to protect the public, the College keeps a list of individuals who have been found to be holding themselves out as physiotherapists. This person has since been added to this list.

    A reminder that should any physiotherapists become aware of someone who is misrepresenting themselves as a physiotherapist, or improperly using any of the protected titles, the registered PT has an obligation to report this information to the College. If you know someone who is holding out as a PT, please email investigations@collegept.org or call 1-800-583-5885 ext. 227.

    Patients should always check the Public Register prior to seeing a physiotherapist to ensure they are registered in Ontario and in good standing with the College.

    Restricted Titles, Credentials and Specialty Designations Standard

    Unregulated Practitioners

    Public Register


    Full story
    • unregulated
    • insurance claim
    • Fraud
    • Case of the Month
    • patient
    • physiotherapist
    • restricted titles
    • holding out
  • Up Close and Personal

    Mar 11, 2020
    Full story
    • record keeping
    • Communication
    • Case of the Month
    • physiotherapist
    • patient
    • mental health
    • assessment
  • Suspicious Spa Services

    Feb 05, 2020
    Full story
    • record keeping
    • patient records
    • practices
    • business
    • insurance
    • accounts
    • billing
    • fees
    • Fraud
  • Disappearing Act

    Jan 13, 2020
    Full story
    • leaving a practice
    • discipline
    • false records
    • privacy
    • Case of the Month
    • record keeping
  • The Truth Always Comes Out

    Dec 10, 2019
    Full story
    • criminal offence
    • criminal charge
    • history
    • professional conduct
    • registrant
    • registration
    • applicant
    • Case of the Month
  • Pay My Physio Bills

    Nov 20, 2019
    Full story
    • fee structure
    • complaint
    • patient
    • concussion kit
    • accounts
    • billing
    • fees
    • Case of the Month
  • All Together Now

    Oct 08, 2019
    Full story
    • physiotherapist
    • physiotherapy
    • neurological
    • hospital
    • record keeping
    • Case of the Month
    • collaborative care
  • When a Quick Favour Becomes a Complaint

    Sep 09, 2019
    Full story
    • complaint
    • treatment
    • assessment
    • physiotherapy
    • regulated health professional
    • favour
    • Case of the Month
    • record keeping
    • Consent
  • Surprise, Your PT is Delisted

    Aug 15, 2019
    Full story
    • ethics
    • accounts
    • billing
    • fees
    • Fraud
    • physiotherapy
    • Case of the Month
    • physiotherapist
    • Delisted
    • benefits
    • insurance
  • Ticking a Box Isn’t Enough

    Jul 15, 2019
    Full story
    • Case of the Month
    • physiotherapist
    • patient
    • Communication
    • complaint
    • PTA
    • working with physiotherapist assistants
    • supervision
    • Consent
  • Faking It

    Jun 07, 2019
    Full story
    • Consent
    • Assessments
    • billing
    • holding out
    • working with physiotherapist assistants
    • supervision
    • PTA
    • physiotherapist assistant
    • Case of the Month
  • Supervising a Forgetful Student

    May 07, 2019
    Full story
    • Case of the Month
    • supervisor
    • student
    • physiotherapy
    • Consent
    • infection control
    • supervision
  • The Clinic Owner Doesn’t Always Know Best

    Apr 10, 2019
    Full story
    • supervision
    • PTA
    • physiotherapy competency exam
    • physiotherapist assistant
    • assessment
    • independent practice
    • provisional practice
    • physiotherapist
    • holding out
    • Case of the Month
  • No Notes is Bad News

    Mar 18, 2019
    Full story
    • Case of the Month
    • ethics
    • Delisted
    • insurer
    • Consent
    • registration number
    • billing
    • fees
    • record keeping
  • Missing: Consent, Communication and Acknowledgement

    Feb 19, 2019
    Full story
    • complaint
    • treatment
    • Consent
    • Boundaries
    • physiotherapy scope
    • Communication
    • Case of the Month
  • Float On, but Don’t Say it’s Physiotherapy

    Jan 23, 2019
    Full story
    • insurance
    • Delisting
    • registration number
    • billing
    • fees
    • scope of practice
    • float therapy
    • physiotherapy
    • Case of the Month
  • There is Such a Thing as Too Friendly

    Dec 11, 2018
    Full story
    • patient
    • physiotherapist
    • relationship
    • friendship
    • professional boundaries
    • therapeutic relationship
    • record keeping
    • informed consent
    • Consent
    • mechanical traction
    • insurance
    • accounts
    • billing
    • fees
    • Boundaries
    • Case of the Month
  • When Acupuncture Goes Very, Very Wrong

    Nov 13, 2018
    Full story
    • physiotherapist
    • physiotherapy
    • acupuncture
    • Case of the Month
  • 1,200 Hours Short of a Certificate

    Oct 19, 2018
    Full story
    • Ontario
    • College of Physiotherapists
    • physiotherapist
    • Case of the Month
    • practice hours
    • registration
    • certificate
  • Can’t We All Just Get Along?

    Sep 17, 2018
    Full story
    • specialty designations
    • restricted titles
    • PTA
    • physiotherapist assistant
    • physiotherapist
    • physiotherapy
    • relationships
    • collaborative care
    • Case of the Month

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