Return to Work — General Guidance

On May 26, 2020, Ontario’s Chief Medical Officer of Health released changes to Directive 2, allowing physiotherapists and other regulated health professionals to gradually and carefully begin providing all services, including non-urgent care. 

Physiotherapists should only begin providing in-person care if all necessary precautions and protocols are in place to protect patients and themselves. 

PTs must follow the Ministry's COVID-19 Operational Requirements: Health Sector Restart.

The College has developed guidance to help physiotherapists re-open their practice. This guidance has been prepared based on Ministry of Health and Public Health Ontario information and resources, in collaboration with other healthcare regulators. 
Physiotherapists must follow directions provided by Ontario’s Chief Medical Officer of Health (CMOH), the Ontario Ministry of Health’s guidance for the health sector, and the sector-specific workplace safety guidelines. Direction from the Ministry of Health and Chief Medical Officer of Health overrules anything that may be on this webpage.

Physiotherapists should use their professional judgement to determine when they are comfortable returning to practice.

This webpage provides guidance for physiotherapists who have assessed the risks associated with COVID-19 and choose to return to practice. 

The College will continue to develop guidance and update the website as more information becomes available. 


Please see scroll down to view the Frequently Asked Questions (FAQs). If you have specific questions after reading this guidance, please contact the Practice Advice team at or call 1-800-583-5885 ext. 241.

On This Page

Desktop Computer Being Used  

Guidance for Physiotherapists

Please review each section carefully. The College recognizes that some of these measures apply only to certain settings, you should keep in mind that sector-specific direction from the Ministry of Health and Chief Medical Officer of Health overrules anything that may be on this webpage. This guidance is organized into the following categories (see navigation on left). 

Download Return to Work Guidance Document

Guiding Principles

  • Physiotherapists employed by hospitals, and long-term care and retirement homes must comply with the directions of their employers and the Chief Medical Officer of Health.

  • The direction in this document pertains to the delivery of care outside of the settings noted above (e.g., private practice clinics, home and community care). 

  • You must follow government advice on the use of personal protective equipment (PPE) and other precautions to prevent transmission. 

Guidance for Employers

Employers have a legal duty under Ontario’s Occupational Health and Safety Act to take every reasonable action to protect the health and safety of workers. This duty is particularly important in the context of COVID-19, where there is a need to protect workers and the public from contracting the virus.

Visit the Employer page for additional information

Two People wearing personal protective equipment PPE

Personal Protective Equipment (PPE)

Information About Personal Protective Equipment (PPE)

Note that some sectors, like long-term care and retirement homes, have been issued specific guidance regarding the use of masks and other PPE by staff and patients.

For all other sectors, Ontario Health has issued Recommendations on the Use and Conservation of PPE. The use of PPE should be based on the assessment of risk. Specific PPE recommendations have been issued for interacting with suspected or confirmed COVID-19 patients, and for performing aerosol-generating medical procedures (AGMP).

Based on guidance from a Ministry of Health update on June 8, 2020, health care organizations and providers should use this approach to obtain PPE supplies once a need has been determined:

  • Work with their regular supplier to determine when they will receive their shipment of PPE
  • Work with other local health care providers to determine if any in the local area have supplies they can provide
  • Submit a request via the appropriate Personal Protective Equipment Intake Form. A Regional Table Lead will work to see if they can address the request within the region.  If the need cannot be addressed regionally, the Regional Table Lead will escalate the request to the Ministry Emergency Operations Centre.

The Ontario government now has a Workplace PPE Supplier Directory to help businesses secure PPE and other supplies.

Woman on Teleconference call

Safe and Gradual Resumption of In-person Care

Safe and Gradual Resumption of In-person Care

  • Physiotherapists are encouraged to continue to implement a system for virtual and/or telephone consultations as a preferred option, when and where possible. 
  • When possible, physiotherapists should conduct a consultation over the phone, video or secure messaging to determine if a virtual/telephone consultation will suffice or if an in-person appointment is necessary and essential. The purpose of this is to support physical distancing and minimize contact of persons who may have COVID-19 with health care settings.
  • Certain patients or acute conditions will require in-person visits. Physiotherapists should exercise clinical judgement to determine whether an in-person visit is necessary.
  • Physiotherapists should consider providing some care virtually even if an in-person visit is needed in order to minimize the in-person time required. 
  • Limit the number of in-person visits.
  • Consider which services should continue to be provided remotely and which services can safely resume in-person.
  • Implement a system for virtual consultations to determine if virtual care is appropriate or an in-person appointment is necessary.
  • Modify services to reduce the need for and time spent in in-person visits.
Person dispensing hand sanitizer

Hand Hygiene

Hand Hygiene

  • Physiotherapists must promote and have sufficient means for frequent and proper hand hygiene for staff and patients. This can be done by washing your hands with soap and water or using an alcohol-based hand sanitizer (greater than 70% alcohol content). Hand washing with soap and water must be performed if your hands are visibly dirty.

  • At a minimum, physiotherapists should wash their hands before and after each patient contact, before putting on PPE, after taking off PPE, and after contact with potentially contaminated surfaces.

  • Physiotherapists should consider:
    • Setting up handwashing and sanitization stations. 
    • Providing signage instructing on proper hand washing techniques. The Ministry of Health has provided signage to be posted on entrances, and a poster for within your setting
    • Requiring everyone, including staff, patients and visitors, to wash their hands upon arrival.
  • Gloves alone are not a substitute to hand hygiene. Hands must be cleaned after removing gloves.


Person Cleaning Counter with Gloves and Disinfectant

Cleaning and Disinfecting

Cleaning and Disinfecting

  • Cleaning refers to the removal of visible dirt. Cleaning does not kill germs but is highly effective at removing them from a surface. Disinfecting refers to using a chemical to kill germs on a surface. Disinfecting is only effective after surfaces have been cleaned.

  • Use a “wipe-twice” method to clean and disinfect. Wipe surfaces with a cleaning agent to clean off dirt and wipe again with a disinfectant. Or use a one-step process using a combined cleaner-disinfectant product.

  • Regular household cleaning and disinfecting products are effective against COVID-19 when used according to the directions on the label.

  • Use a disinfectant that has a Drug Identification Number (DIN) and a virucidal claim (efficacy against viruses). 

  • Alternately, use a bleach solution in a well-ventilated area and never mix with other chemical products. To prepare diluted bleach for a solution to disinfect high-touch hard surfaces, do so according to instructions on the label or in a ratio* of:

    250 mL (1 cup) of water per 5 mL (1 teaspoon) bleach, or
    1 litre of water (4 cups) per 20 mL (4 teaspoons) bleach

    * assuming bleach is 5 % sodium hypochlorite, to give a 0.1 % sodium hypochlorite solution

  • Health Canada has approved several hard-surface disinfectants and hand sanitizers for use against COVID-19. Use these lists to look up the DIN number of the product you are using or to find an approved product. Make sure to follow instructions on the product label to disinfect effectively.

  • In addition to routine cleaning, surfaces that come into contact frequently with hands should be cleaned and disinfected twice per day and when visibly dirty. Special attention should be paid to commonly touched surfaces such as doorknobs, light switches, toilet handles, counters, handrails, touch screen surfaces, and shared materials, equipment, workstations, keypads, etc. All equipment used in patient contact should be cleaned and disinfected after each use.

  • Clothing and fabric items should be laundered and dried on the highest temperature setting possible. Ensure items are thoroughly dried.

  • Develop and implement procedures for increasing the frequency of cleaning and disinfecting of high traffic areas, common areas, public washrooms and showering facilities.

  • Document procedures around cleaning (e.g. frequency and by whom).


Woman Wearing Mask on Laptop

Booking Appointments

Booking Appointments 

  • Physiotherapists should post information on their clinic website or email all patients advising them to call prior to coming to the office/clinic where applicable.
  • When booking appointments, all patients must be screened over the phone for any symptoms of COVID-19 based on the most current patient screening questionnaire from the Ministry of Health. You should develop a checklist for this purpose that you then include as part of the patient record. If possible, any visitor accompanying a patient should also be screened before the appointment.

    If a patient screens positive for COVID-19, physiotherapists should:

    • Advise the patient not to come to the office/clinic; offer to provide virtual care where appropriate
    • If you are providing care in the patient’s home, delay care if possible and only provide essential care
    • Advise the patient to self-isolate AND to complete the online self-assessment tool before calling their doctor or Telehealth Ontario

    When the patient arrives at the clinic, staff should then conduct active screening of the patient on site. If the patient screens positive, the appointment should be deferred if possible and the patient should be referred for testing. 

  • All patients and visitors arriving at the office/clinic should be screened upon entry, even when they were screened previously. Ideally there should be a plexiglass barrier at the reception or administrative area where staff will conduct screening of patients and visitors in the office/clinic. If that is not possible, then staff working on those areas should use appropriate PPE e.g. masks, eye protections, gloves and gowns.

    If a visitor screens positive upon entry, they should not be allowed to accompany the patient.

    A patient who screens positive upon entry to the office/clinic should be encouraged to defer their visit. If they proceed with the visit, then they should be:
  • Given a surgical/procedure mask,
  • Advised to perform hand and cough hygiene,
  • Provided with hand sanitizer (if available), access to tissue and a hands-free waste receptacle for their used tissues and used masks; ensure patients do not leave their masks in waiting areas,
  • Placed in a room with the door closed where possible
  • If it is not possible to move a patient from the waiting room to an available exam room, the patient can be instructed to return to their vehicle (if available) and informed that they will be texted or called when a room becomes available
  • For more information on screening, review the following documents:
  • Pending the outcome of active screening, the decision to provide service should be based on risk, both to the patient and to you as the practitioner. Public Health Ontario has a document that walks you through recommended risk assessments. If you must provide service to a patient with symptoms or who has COVID-19, personal protective equipment (PPE) must be used. See “The Appointment” section below for more information.
  • Inform patients over the phone or via email of any public health measures you have implemented. 
  • Book appointments to allow time between patients to help maintain physical distancing and allow for surface and equipment cleaning after each appointment. 

    When possible, schedule symptomatic patients at the end of the day.
  • Have policies in place for managing visitors to reduce the risk of transmission. Unless the patient requires assistance from another person, encourage them to come alone to their appointment. Exceptions include:
    • A parent/guardian accompanying a patient who is a child/youth
    • Those accompanying patients who require physical assistance
    • Individuals providing essential support to a patient


Waiting Room

Preparing Your Place of Employment

Preparing Your Place of Employment

  •  You should have documentation in place around the following:
    • Start of day tasks
    • Process for booking appointments and conversations with patients
    • Cleaning schedule (who is responsible for cleaning what and how often, etc.)
    • End of day tasks (e.g. checking supplies for the next day)
    • Have a plan in place for what to do if a staff person becomes sick or if a patient who visited the office/clinic later tests positive for COVID-19
    • Have written measures and procedures for staff safety including for infection prevention and control
  • Place clear, visible signage at all entrances and within the workplace, reminding patients about the signs and symptoms of COVID-19, what to do if they feel unwell and how to protect themselves (e.g., hand hygiene). The Ontario Government has provided signage in English for both patients and visitors that can be posted on entrances, and a poster for within your setting. Several public health units also have similar resources. 

  • Minimize the number of people in the office/clinic at one time. Alternative solutions to waiting in the setting should be considered, such as asking people to wait in vehicles and texting or calling when appointments are ready.

  • Set up the waiting area to allow for physical distance of two metres between individuals, such as rearranging furniture and using visual cues such as tape on the floor. Household contacts are not required to separate.

  • Reduce the number of examination or treatment rooms being used.

  • Minimize staff in the office/clinic. Consider what tasks can be done from home or outside of regular hours to minimize staff interactions with each other and patients, and stagger start times, breaks and lunches. 
  • Have a designated space to isolate staff who develop symptoms and send them home if possible.
  • Given the evidence that transmission of COVID-19 may occur from those who have few or no symptoms, masking (surgical/procedure masks) for the full duration of shifts is recommended for:
    • Healthcare workers working in direct patient care areas, and
    • Healthcare workers working outside of direct patient care areas when interacting with other healthcare workers and physical distancing cannot be maintained.
  • The use of eye protection (goggles or face shields) for the duration of a shift should be considered.

  • Non-essential items should be removed from waiting areas, including magazines, water dispensers, toys and remote controls.


Health Professional wearing Mask

The Appointment

The Appointment

  • Before each appointment, physiotherapists must:
  • Conduct a point-of-care risk assessment to determine the level of precautions required,
  • Wash your hands or use an alcohol-based sanitizer. 
  • If you encounter a patient who has gone through the screening process and enters the setting yet exhibits signs and symptoms consistent with COVID-19, you must:

    • Separate the patient from others so that they are at least 2 metres apart.
    • Have the patient complete hand hygiene.
    • Provide a surgical/procedural mask for the patient to wear.
    • Provide access to tissue and a hands-free waste receptacle for their used tissues and used masks. Ensure patients do not leave used masks in the waiting area.
    • Care can continue only if the physiotherapist is able to wear the appropriate PPE, which includes gloves, a gown, a surgical/procedure mask, and eye protection (goggles or face shield).
    • Alternately, explain the concern to the patient that they are symptomatic, discontinue treatment and reschedule the appointment.
    • Advise the patient that they should self-isolate, complete the online self-assessment tool before calling their doctor or Telehealth Ontario.
    • Clean and disinfect the practice area immediately.
    • Wash your hands or use alcohol-based hand sanitizer after contact with the patient and patient environment, and after the removal of PPE.
    • Regulated health professionals should contact their local public health unit to report any probable and confirmed cases of COVID-19 based on the latest case definition posted on the Ministry of Health COVID-19 website.

  • Encourage patients to wash their hands or to use an alcohol-based sanitizer before and after the appointment.

  • Even when you are not interacting with a suspected or confirmed COVID-19 patient or someone with symptoms, if you are not able to maintain physical distancing with others, then:
    • You must wear a surgical/procedure mask.
    • You should also consider using eye protection (goggles or a face shield). 
    • You should also advise patients to wear their own mask (cloth or other) to the office/clinic if they have one. Provide a mask to patients if they are not wearing their own. Ensure that patients do not leave their masks in waiting areas. Wash your hands or use alcohol-based hand sanitizer after contact with the patient and patient environment, and after the removal of PPE.
  • If you are providing care in the patient’s home, you should wear a surgical/procedure mask at all times during the entirety of the home visit.

  • If the appointment involves direct contact with patients who have respiratory symptoms (e.g., coughing and sneezing), a confirmed COVID-19 infection or direct contact with contaminated objects or environments, appropriate PPE must be used.
    • This may include gloves, a gown, a surgical/procedure mask, and/or a face shield. Note that for protection against COVID-19, N95 respirators are only required for aerosol generating medical procedures (AGMPs) and when otherwise determined by a regulated health professional.
  • Ensure that you understand the safe use, care and limitations of PPE, including putting on and taking off PPE as well as proper disposal.
    • Ensure that gloves have no pinholes or tears and fit securely around their hands.
    • Gloves should be removed first, and hand hygiene should be performed immediately after removing gloves. The mask should then be removed, and hand hygiene performed again.


Hands Washing with Soap

After the Appointment

After the Appointment

  • After each appointment, wash your hands or use an alcohol-based sanitizer.
  • Ensure that you clean the treatment area and surfaces, and anything used during the appointment by you and the patient.


Clock on Desk next to Checklist



  • All healthcare providers should monitor themselves for signs of illness.
  • If you are sick, stay home.
  • If you start experiencing symptoms while you are at work, immediately put on a medical/procedure mask and leave work.
  • If you have symptoms, think you were exposed to COVID-19, or travelled outside of Canada within the last 14 days, notify your supervisor immediately, complete the self-assessment and follow the instructions provided.

Frequently Asked Questions (FAQs)

FAQs: Returning to Practice

  • Do patients have to wear masks? Can I refuse treatment if they don’t wear a mask?

  • Do I have to wear goggles during a treatment session if a patient screens negative?

  • Do I need to wear a gown if my clothing will be in contact with a patient?

  • Can I use privacy screens and curtains in my clinic? Do they increase risk of transmission?

  • My employer is pushing to increase the number of patients at the expense of physical distancing. What should I do?

  • I want to work at multiple workplaces. Is this acceptable?

  • What do I need to discuss with patients who want to see me in person?

  • What do I need to think about before I can offer patients in-person care?

  • I work in private practice. What PPE and precautions are necessary?

  • I saw a patient in my clinic who screened negative. The patient called the next day to tell me they had received a positive result for a COVID-19 test. Can I continue to see patients? What do I do?

  • Can I see more than one patient at a time in my clinic?

  • Can the receptionist do the telephone screening with patients before they come in, or does it have to be the physiotherapist?