Your Physiotherapy FAQs Answered 

Practice Advisors

Patient and Caregiver Help Team

If you have questions about how to find a physiotherapist, or about your physiotherapy experience including patient records, consent, privacy or other topics, please feel free to get in touch with a College's Patient and Caregiver Help Team. They are happy to speak with you, help answer your questions or refer you to physiotherapy resources.

The Patient and Caregiver Help Team provide free, confidential advice to anyone who needs it – patients, caregivers, physiotherapists, employers and others.

We look forward to hearing from you!

Questions? Contact the Patient and Caregiver Help Team | 647-484-8800 | 1-800-583-5885 ext. 241

Popular Questions Asked by Patients

  • What is physiotherapy and what does a physiotherapist do?

  • What are the education or training requirements to become a physiotherapist in Canada?

  • As a first-time patient, what should I expect at physiotherapy?

  • What are some good questions to ask a physiotherapist?

  • Should I see an acupuncturist, chiropractor, occupational therapist or physio? I’m confused. What’s the difference?

  • Do I need a doctor’s referral for physiotherapy?

  • Can a physiotherapist fit me for orthotics?

  • How can I find an Ontario Community Physiotherapy Clinic?

  • I went to a clinic and they refused to cover me under the Ontario Community Physiotherapy Clinic Program. Is that allowed?

  • The clinic asked for a photocopy of my health card. Is that really necessary?

  • How much can my physio charge me for a copy of my records?

  • How can I find a physiotherapist who specializes in pelvic health?

  • Can a physiotherapist do a spinal manipulation on me without asking my permission?

  • Can my PT help me to access the government assistive device program that partially funds things like walkers, wheelchairs, home oxygen therapy and prosthetic limbs for example?

  • How do I find a PT who specializes in the treatment of shoulder injury, Parkinson’s, Cerebrovascular accident?

  • What can I do if my physiotherapist was rude to me?

  • Why do I only see physiotherapist assistants and not my actual physiotherapist?

  • I did not see my physio today, just her assistant. Is it okay to submit my invoice to my insurance company using the physio’s name and registration number?

  • Can physiotherapists date their patients? Is it okay if I go for coffee with my physiotherapist?