Find a PT Who Provides Care Virtually

If you are looking for a physiotherapist who provides care virtually we recommend searching for a PT near you and contacting them to see if they offer virtual care at this time. Unfortunately, this information is not searchable on the Public Register. 
Search the Public Register or call 1-800-583-5885 ext. 256 to find a PT.

COVID-19 (Coronavirus) Information and FAQs for Patients and Caregivers

The College is keeping a watchful eye on the evolving COVID-19 situation. The safety of patients, physiotherapists and others remains our top priority and we are relying on information from trusted sources.  

Re-opening of Physiotherapy Clinics in Ontario

On May 26, 2020, Ontario’s Chief Medical Officer of Health released updated information allowing physiotherapists and other regulated health professionals to gradually and carefully begin providing all services, including non-essential in-person patient care. 

Physiotherapists should only begin providing in-person care if all necessary precautions and protocols are in place to protect patients and themselves.

Questions? Contact the Patient and Caregiver Help Team | 647-484-8800 | 1-800-583-5885 ext. 241

What does this mean for patients? 

This means that if your physiotherapist has implemented all necessary measures to keep everyone safe, you may be able to attend an in-person physiotherapy appointment. Before attending an in-person appointment, all patients will be screened for symptoms of COVID-19 by phone.

Consider any risks associated with attending for PT. Before you meet with the PT have a conversation by phone with a staff person at the clinic about your health history and if you are at a higher risk from COVID-19. Discuss the potential risks of receiving care and compare that to the potential benefits. 

As part of the PT's intake you will:  

  • Answer questions using the Ministry of Health (MOH) COVID-19 Patient Screening document. The PT might ask additional questions using an online self-assessment tool.
  • The PT might discuss options with you if they believe you are at a higher risk including scheduling treatment at the beginning or end of the day when less people are at the clinic.

Rest assured that your PT will follow strict guidelines to keep patients safe. The College has developed guidance to help physiotherapists re-open their practice. All physiotherapists and patients should follow government advice on the use of personal protective equipment (PPE) and other precautions to prevent transmission.

Your physiotherapist will also follow guidance from the Ministry of Health, Public Health Ontario and the College in the following areas: 
  • In-person essential care
  • Hand hygiene
  • Cleaning and disinfecting
  • Booking appointments
  • Preparing the clinic
  • The appointment
  • After the appointment
To review the specific requirements and learn more about what you can expect if you attend an in person physiotherapy appointment, please review the College's guidance for physiotherapists. 

Guidance for Physiotherapists

Virtual Physiotherapy 

If you are a suitable candidate for virtual physiotherapy (tele-rehabilitation) and you consent to receiving care virtually, your physiotherapist may still recommend virtual care. 

The quality of virtual care does not differ from in person care and your physiotherapist must follow the same rules as they would when providing in person care. 

Virtual care may be a good option for you if you are not feeling well, as it can ensure that you still receive treatment while also keeping others safe. 

See a list of health benefit insurers that have currently indicated they cover virtual physiotherapy.

Virtual Practice in Physiotherapy

The Facts About Face Masks

  • Wearing non-medical masks or face coverings can protect you and others around you, particularly if physical distancing is not possible.
  • All patients and visitors are required to wear non-medical masks or face coverings unless masks are not available or they cannot tolerate it.
  • Signage should be posted at the entrance to the office or clinic and at reception areas stating the requirement to wear masks.
  • Provincial requirements override any by-laws that state that masks are not required.
  • Children under the age of two, individuals with a medical condition impacting their ability to tolerate a mask, or people who cannot independently put on or take off a mask are not required to wear one.

What Kind of Non-Medical Masks Should Patients and Visitors Use?

  • No specific design or material is known to be better than others.
  • Each cloth mask should have at least two layers and the ability to be washed multiple times without losing shape or deteriorating.

Public Health Ontario Mask  

Factsheet: Mask Use for Non-Healthcare Workers

FAQs: COVID-19 Patients and Caregivers

Mental Health Resources



  • Ministry of Health dedicated COVID-19 website. This site is updated at 10:30 a.m. and 5:30 p.m. every day. The site provides information about out how to protect yourself, what to do if you’re sick after you travel and how to recognize possible symptoms.
  • Assistive Devices Program: temporarily accepting applications for ADP-funded devices via fax. 
  • COVID-19 Self-Assessment: Take this self-assessment if you think you were exposed to COVID-19 (novel coronavirus) or have symptoms.

Looking for Information?

If you have questions or need assistance to locate information or resources on the Public Health Ontario or Ministry websites, please contact the College's Patient and Caregiver Helpline. Call 1-800-583-5885 ext.241 or email