College Policies

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Privacy Code

The College of Physiotherapists of Ontario is committed to protecting the privacy and confidentiality of information it receives or creates in the course of fulfilling its regulatory functions.

The College fulfills this commitment to privacy and confidentiality by complying with its statutory obligations under the Regulated Health Professions Act, 1991, and the Personal Health Information Protection Act, 2004, and by voluntarily adopting the practices set out in this Privacy Code.

Access the College's complete Privacy Code.

Accessibility Policy

The College of Physiotherapists of Ontario supports dignity, individualization and inclusion. We are committed to ensuring people of all abilities have equal access to services and are treated with respect.

Please contact us if you require accommodations and we will do our best to meet your needs.

Information and Communications

The College will make every attempt to communicate with you in a way that accommodates your needs. 

The College website is a key channel of communication between the College, members, and the public. The College will provide documents in alternate formats upon request and maintain a simple typeface that is easy and large enough to read. Where possible, we will allow the user to increase the font size to suit their needs.

Assistive Devices

The College is committed to serving people with disabilities who use assistive devices to obtain, use or access College services. The College will ensure that staff are trained and familiar with assistive devices that people may choose to use when accessing our services.

Use of Service Animals and Support Persons

The College welcomes individuals who are accompanied by a service animal or support person to the parts of our office that are open to the public. If a service animal or a support person is excluded from such places by law, alternative arrangements will be made to accommodate the person’s needs.

Staff Training

Staff members at the College have received training on how to communicate effectively and meet the needs of people of all abilities. Subsequent training will be provided as part of the orientation of newly hired staff. Such training will be provided in-person, on-line, or through any other effective means.


When requested, persons with disabilities will be accommodated during the recruitment, assessment and hiring processes. The College will provide customized workplace emergency information to employees who have disabilities.

Notice of Temporary Disruption

The College will provide members and the public with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities (such as elevators). This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice will be placed at the College’s public entrance. If the service disruption is anticipated to last more than 24 hours it will be included on the College’s general telephone message and posted on the College’s website.

Questions or Feedback

The College welcomes questions or feedback about the accessibility of our services.

Please direct any questions or feedback in person or by mail to :

Lisa Pretty, Director of Communications
College of Physiotherapists of Ontario
375 University Avenue, Suite 800  
Toronto, ON M5G 2J5
1-800-583-5885/416-591-3828 ext. 234

Regulatory Matter Requests

In circumstances where an individual accommodation request is related to a regulatory process matter, the request must: 

  • be in writing or in another acceptable medium.
  • specify the nature of the accommodation requested accompanied by supporting documentation to verify the request. Such requirement may be waived by senior staff in exceptional circumstances, and
  • provide sufficient notice of need as to permit review and decision making. This notice period will be a minimum of two weeks. Where notice is not possible, requests for accommodation will be met as possible and as reasonable given the circumstance.

All requests will be considered by staff and in some circumstances may require legal opinion.

All decisions related to specific requests relevant to regulatory decision making will be in writing or in a medium that best accommodates the recipient’s disability.

An appeal request of a decision related to accommodation will be considered by the Registrar.

Customer Complaints External to Regulatory Matters

A customer complaint regarding accommodation and accessibility will be escalated to the Office of the Registrar. All complaints must be formal in nature and should be specific and verifiable.

The decision of the Registrar in relation to resolution of complaint is considered final.

For additional information or to request materials in an alternative format, please contact Communications at or call 1-800-583-5885 ext. 234 or 416-591-3828 ext. 234.