Practice Advice & Frequently Asked Questions

Find the answer to your question below or contact the Practice Advisors for free and anonymous advice.

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Anyone can contact the College for confidential practice advice. The College has a team of physiotherapists ready to answer your call or email and you can ask about anything related to physiotherapy.

Not sure what rule applies? Ask the Practice Advisor. Looking for something on the website and can't find it? Dealing with a tough ethical dilemma and need to talk it through? Call 647-484-8800 or 1-800-583-5885 (extension 241) or email

Get in touch with the Practice Advisors

Practice Advice Question


A patient wants to see me in person.

What do I need to discuss with them before the visit?


You should discuss risks with the patient. This includes things like potential exposure to COVID-19 while attending the clinic, the potential that you (the PT) may have to be less than two metres away from the patient and that the care might involve touching.

You should explain that there may be others in the clinic area at the time of their appointment, including staff and other patients. Be sure to outline the extra infection control and precautions that you have in place. You should help the patient to determine if they fall into a high-risk category for complications of COVID-19 if acquired. 

The patient has the right to understand and consider the risks and potential benefits before attending an in-person appointment. You should also make it clear that virtual practice is still an option if that is an option in your workplace.

Remember that you must screen all patients for COVID-19 before booking an appointment. 

Be sure to review all the requirements outlined in the Ministry document: COVID-19 Operational Requirements: Health Sector Restart