Practice Advice & Frequently Asked Questions

Find the answer to your question below or contact the Practice Advisors for free and anonymous advice.

The Practice Advisors offer a safe place for physiotherapists, PT Residents, PT students, patients, caregivers and others to ask questions about physiotherapy practice.

Not sure what rule applies? Looking for something on the website and can't find it? Dealing with a tough ethical dilemma and need to talk it through? The Practice Advisors are here to help. Call 647-484-8800 or 1-800-583-5885 (extension 241) or email

Si vous désirez communiquer avec une conseillère en français, veuillez appeler directement Mary-Catherine au 1-800-583-5885 ou au 416 591-3828, poste 294.

In rare instances, the information presented may indicate that a person is at risk or fraudulent business practices are happening. In these cases, the advisor may share the information with others. The advisor will let you know that the information is being shared, why it is being shared, and any next steps.  

Get in touch with the Practice Advisors

Search Frequently Asked Questions

Be sure to scroll down to see a complete list of all of the College's Practice Advice questions. Below, on the left side, you may search by category or you may search by entering a specific term in the FAQs search bar.

Featured Question: 

What steps can a physiotherapist take to make sure they comply with the Personal Health Information Act (PHIPA)?


The Personal Health Information Act (PHIPA) is a provincial law that governs how healthcare providers collect, use and manage personal health information.

As outlined in PHIPA, Health Information Custodians (HICs) have a duty to protect personal health information against privacy breaches. This includes implementing privacy policies to help protect patient information. HICs can be institutions, facilities or private health practitioners that deliver healthcare services. If you are an agent of the HIC, you must follow the privacy policies developed by the HIC and report any privacy breaches as soon as possible.

Here are some steps you should take to make sure you are following all privacy requirements:

  • Keep patient information private. Don’t share information with others unless you have the patient’s consent, or you are sharing the information with another healthcare provider within the patient’s circle of care.
  • Only access patient information when necessary for the patient’s treatment.
  • Don’t talk about a patient’s private health details in public.
  • Don't share computer passwords with anyone.
  • Use secure methods, like encrypted emails, to send health information electronically.
  • Keep devices with patient information safe by logging out when you’re not using them.
  • Report any privacy breaches directly to the designated HIC. This includes when information is lost or accessed by unauthorized people.
  • Stay up to date on rules and procedures for handling patient information.

Review the information and resources on the College’s privacy page for more information.


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