Date Approved:
March 19, 2018 (effective May 1, 2018)

1. No Discrimination

Physiotherapists must not make decisions about providing care based on discriminatory reasons.

The Ontario Human Rights Code prohibits discrimination on any of the following grounds:

  • age    
  • citizenship    
  • disability
  • ethnic origin     
  • place of origin     
  • creed    
  • ancestry, colour, or race
  • sexual orientation
  • sex (including pregnancy and breastfeeding)
  • gender identity, gender expression
  • marital status (including single status)
  • family status

2.    Accessibility

Physiotherapists must ensure that their care and facilities comply with the requirements of the Accessibility for Ontarians with Disabilities Act

3.    Discontinuing Care

When a patient needs physiotherapy, a physiotherapist who wants to discontinue care must ensure that one or more of the following conditions are met:

  • the patient requests the discontinuation,
  • alternative services have been arranged,
  • the patient has been given a reasonable opportunity to arrange alternative services,
  • the physiotherapist is unable to provide care that meets the standards of practice because there are not enough resources available,
  • the patient has failed to pay for physiotherapy services received within a reasonable time, and all reasonable attempts made by the physiotherapist to facilitate payment have been unsuccessful,
  • the physiotherapist believes that the patient may become abusive,
  • the patient has not cooperated or complied with the treatment plan and the result is that the care is not effective, or
  • a professional boundary has been breached and all reasonable steps have been taken to manage the behavior.

4.    Providing care during a public health emergency

When making decisions about providing care during a public health emergency3, physiotherapists must:

  • Understand the nature of the public health emergency and remain informed about the relevant federal, provincial and local response plans.

  • Consider their personal competencies relevant to the care needed during the public health emergency and make decisions about their involvement accordingly.
Legislative Reference Professional Misconduct Regulation, Ontario Regulation 388/08, s. 40 and 42


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