Updated: Recently Updated
November 1, 2017
Date Approved:
September 28, 2017

The Purpose of Record Keeping

Clinical records are important communication tools that allow the physiotherapist and others to track the patient's past and current status, determine future care needs, give evidence of the care provided, collaborate when providing care, and transfer a patient’s care smoothly. Good record keeping enhances outcomes and safety for patients.

Physiotherapists also keep records for other purposes, such as to demonstrate that they are accountable to patients, payers, the College, and other health care providers, and to meet any reporting requirements required by law or by organizations.

The requirements in this Standard apply to records in any medium, such as paper, electronic, audio, video, and photographs.

1. Responsibility and accountability

Physiotherapists must maintain clinical records about their patients, and other records that are required by the College, by law, or by other organizations. 

2. General requirements for all records

Records must be well organized, understandable, and accurate.

Well organized:

  • Entries must be dated.
  • Late entries must include both the date of the item being recorded and the date the entry was made.
  • The person who provided the care and/or made the entry must be identified by name and job title, or by a unique identifier.
  • Entries must be legible.
  • Specialized terms, short forms, and diagrams must be understandable to anyone who may be involved in the care. This can be done by defining the terms, short forms, and diagrams in the record, or having a list of definitions available.
  • Records must be in either English or French.
  • Records must use appropriate, respectful, and non-judgmental language.

  • Information must be entered within a reasonable time period.
  • Entries must be permanent. That means there must be a way to ensure that content is not lost or deleted.
  • If there are additions or corrections, the original content must remain readable. The new content must indicate who made the addition or correction, the date, and the reason for the addition or correction.
  • If there are significant changes in the patient’s condition or relevant new information is received, this must be entered as updated information.

3. Requirements for clinical records

Information in clinical records must support physiotherapists’ rationale for the care that they provide.

Clinical records must contain objective data, evidence, and outcome measures whenever possible and appropriate. They should also include information to help anyone who may be involved in the care interpret the data or measure where necessary.

Clinical records must contain relevant information about a patient's care in enough detail to allow another health provider to assume care of the patient or to follow the plan of care.

Information that is relevant to a patient’s care includes, but is not limited to:
  • unique identifiers for the patient and for all providers involved in that patient’s care
  • information about the patient: demographic information, health, family, and social history, and patient-reported subjective data
  • discussions with the patient to obtain ongoing consent to assessment, treatment, and involvement of other care providers
  • care refusals
  • the date of every patient encounter, including missed appointments
  • results of tests, investigations, assessments, measures, and any reports received regarding the patient's care
  • details about analysis, diagnosis, patient goals, treatment plan, and treatments performed
  • progress notes, outcomes, reassessments, and resulting changes to the treatment plan
  • details about any care that has been assigned to another person, or care provided collaboratively with other health providers, including consultations and correspondence
  • discussions and communications with the patient including instructions, recommendations and advice
  • referrals and transfers of care to another health provider, and any reports sent regarding the patient’s care
  • discharge summaries including reassessment findings, reason for discharge and other recommendations.

4. Requirements for financial records

Physiotherapists who charge fees for the care, service, or product provided must ensure there are financial records that contain:
  • the name of the patient
  • the name of the physiotherapist, physiotherapist assistant, and others who provided care under the physiotherapist's supervision 
  • date of service
  • a description of the care, service, or product provided
  • amount of the fee for the care, service or product
  • any payment received.

5. Record retention

Clinical and financial records must be retained for at least 10 years from the later of the following two dates: 
  • the date of the last patient encounter, or
  • the date that the patient reached, or would have reached 18 years of age.
It must be possible to retrieve and reproduce a complete clinical and financial record for each patient throughout the retention period.

6. Privacy requirements

Physiotherapists must comply with all legislation that protects the confidentiality of personal information and personal health information. The Personal Health Information Protection Act (PHIPA) sets out the duties physiotherapists have as either Health Information Custodians (HIC) or agents of a Health Information Custodian.

Here are some of the requirements in the Personal Health Information Protection Act:
  • Physiotherapists must maintain patient confidentiality in the course of collecting, storing, using, transmitting and disposing of personal health information. Examples of secure storage and access include physical controls such as locks, and electronic controls such as passwords and encryption.
  • Patients must know who has custody and control of their personal health information (the Health Information Custodian) and how their personal health information will be managed.
  • Physiotherapists must obtain and record patient consent before disclosing a patient’s personal health information to someone who is not a health provider involved in the patient’s care.
  • Physiotherapists must ensure that those who have the authority or patient consent can access a patient record in a timely way. A reasonable fee may be charged for providing the record.

The College’s privacy resources provide more detailed information about privacy requirements. 

Practice Scenario

An Awesome Responsibility

When Oliver was hired on at the Elizondo Clinic, he knew to be careful about the ambiguity of the PHIPA’s language in determining the Health Information Custodian.

Read more

An Awesome Responsibility

The Personal Health Information Protection Act (PHIPA) specifies the law around who is responsible for keeping a patient record safe and confidential on the patient’s behalf. If you’re the Health Information Custodian (HIC), you must secure the patient record for up to 10 years past the time treatment has ended, and ensure that only people authorized for access are able to view the information. It’s not a duty to be taken lightly. That’s why it’s one of the first things you should hammer out with your employer when you’re offered a job, for example, at a private clinic, or as an independent contractor. When a physiotherapist works for a hospital, the hospital is always the HIC, and takes care of the storage, retention, access and physicality of the patient record. The PT is responsible for the content, making entries into the record.



When Oliver was hired on at the Elizondo Clinic, he knew to be careful about the ambiguity of the PHIPA’s language in determining the Health Information Custodian. It indicated that either a healthcare provider or a facility could be the HIC. From his time working as an independent contractor, Oliver preferred acting as the HIC; it made sense because he took his patient documentation with him from job to job, and if any patient wanted to see their information, they could rely on him to produce it. But knowing he wouldn’t necessarily stay at the Elizondo Clinic for the entirety of his career, Oliver decided it made more sense to take advantage of the Clinic’s established privacy policies and capacity for document storage. He just had to make sure the Clinic understood its responsibilities, to keep files secure, and going forward, let patient know their data and history would be retained by the Clinic, not him. Until official transfer of the HIC takes place these responsibilities remain with Oliver.

At the first meeting with his boss, Oliver felt comfortable with his decision to transfer. The Clinic owner was also a physiotherapist, so there was a professional understanding. Still, they made a point of putting the HIC designation in writing, so there’d be no confusion about whom a patient might go to when seeking out their personal info, and how to get a copy of any records. Oliver was confident this arrangement would meet his patients’ expectations. And though there was the possibility of patient information being compromised if the Clinic went under, Oliver was reassured by the fact the Elizondo Clinic had already been in business 40 years. He doubted the next 10 would be in question. If at any point that seemed like a possibility, he knew he could help out with a transfer of the HIC duties to himself before he departed.