Patient Resources and Frequently Asked Questions

Below you'll find popular patient questions asked of and answered by the Physiotherapist Information Advisor.

Popular Questions Asked by Patients

  • What is physiotherapy and what does a physiotherapist do?

  • What are the education or training requirements to become a physiotherapist in Canada?

  • As a first-time patient, what should I expect at physiotherapy?

  • What are some good questions to ask a physiotherapist?

  • Should I see an acupuncturist, chiropractor, occupational therapist or physio? I’m confused. What’s the difference?

  • Do I need a doctor’s referral for physiotherapy?

  • Can a physiotherapist fit me for orthotics?

  • How can I find an Ontario Community Physiotherapy Clinic?

  • I went to a clinic and they refused to cover me under the Ontario Community Physiotherapy Clinic Program. Is that allowed?

  • The clinic asked for a photocopy of my health card. Is that really necessary?

  • How much can my physio charge me for a copy of my records?

  • How can I find a physiotherapist who specializes in pelvic health?

  • Can a physiotherapist do a spinal manipulation on me without asking my permission?

  • Can my PT help me to access the government assistive device program that partially funds things like walkers, wheelchairs, home oxygen therapy and prosthetic limbs for example?

  • How do I find a PT who specializes in the treatment of shoulder injury, Parkinson’s, Cerebrovascular accident?

  • What can I do if my physiotherapist was rude to me?

  • Why do I only see physiotherapist assistants and not my actual physiotherapist?

  • I did not see my physio today, just her assistant. Is it okay to submit my invoice to my insurance company using the physio’s name and registration number?

  • Can physiotherapists date their patients? Is it okay if I go for coffee with my physiotherapist?

Do You Need a Mobility Aid such as a Walker or Manual or Powered Wheelchair?

You must

  • be an Ontario resident
  • have a valid Ontario health card
  • have a disability requiring a mobility aid for 6 months or longer

Learn more about the government assistive device program.

Learn more

For more information contact:
416-327-8804 or Toll-free: 1-800-268-6021
TTY: 416-327-4282 or Toll-free TTY: 1-800-387-5559
Fax: 416-327-8192

Practice Advisors College of Physiotherapists of Ontario - Fiona Campbell, Shari Hughes, Kelly Schmitt and Kirsten Pavelich

Still have a question? Please contact the Physiotherapy Information Advisors: | 647-484-8800 | 1-800-583-5885 ext 241