Have Your Physiotherapy Questions Answered

Practice Advisors College of Physiotherapists of Ontario - Fiona Campbell, Shari Hughes, Kelly Schmitt and Kirsten Pavelich

If you have a question about the care you received from your physiotherapist, how and where to access physiotherapy care, about your patient records, consent, privacy or anything else, please feel free to get in touch with one of our Physiotherapy Information Advisors.  They are happy to speak with you, help to answer your questions or refer you to other resources.

The Physiotherapy Information Advisors provide free, confidential advice to anyone who needs it – patients, caregivers, physiotherapists, employers and others.

We look forward to hearing from you!

For confidential practice advice on College Standards, regulations, regulatory issues, ethical decision making, or general questions about physiotherapy practice please contact the Practice Advisor practiceadvice@collegept.org or 647-484-8800 or 1-800-583-5885.

Questons? Contact the Physiotherapy Information Advisor

practiceadvice@collegept.org | 647-484-8800 | 1-800-583-5885

Popular Questions Asked by Patients

  • What does a physiotherapist do?

  • Do I need a Doctor’s referral for PT?

  • How can I find an OHIP or government funded physiotherapy clinic?

  • I went to a clinic and they refused to cover me under OHIP. Is that allowed?

  • The clinic asked for a photocopy of my health card. Is that really necessary?

  • What are some questions a patient can ask when seeing a physiotherapist?

  • What can I expect at my first PT appointment?

  • Can you recommend a way to treat my sore shoulder?

  • Should I see an acupuncturist, chiropractor, occupational therapist or physio? I’m confused. What’s the difference?

  • What is the difference between a chiropractor and a physiotherapist?

  • Can a physiotherapist fit me for orthotics?

  • How can I find a physiotherapist who specializes in pelvic health?

  • Can a physiotherapist do a spinal manipulation on me without asking my permission?

  • How do I find a PT who specializes in the treatment of shoulder injury, Parkinson’s, Cerebrovascular accident?

  • What can I do if my physiotherapist was rude to me?

  • Why do I only see physiotherapist assistants and not my actual physiotherapist?

  • I did not see my physio today, just her assistant. Is it okay to submit my invoice to my insurance company using the physio’s name and registration number?

  • How much can my physio charge me for a copy of my records?

  • Is it okay if I go for coffee with my physiotherapist?

  • What qualifications or training does someone need to become a physiotherapist?