Your Physiotherapy FAQs Answered 

Practice Advisors College of Physiotherapists of Ontario - Fiona Campbell, Shari Hughes, Kelly Schmitt and Kirsten Pavelich

If you have questions about how to find a physiotherapist, or about your physiotherapy experience including patient records, consent, privacy or other topics, please feel free to get in touch with a College Physiotherapy Information Advisor. They are happy to speak with you, help answer your questions or refer you to physiotherapy resources.

The Physiotherapy Information Advisors provide free, confidential advice to anyone who needs it – patients, caregivers, physiotherapists, employers and others.

We look forward to hearing from you!

Questions? Contact the Physiotherapy Information Advisor | 647-484-8800 | 1-800-583-5885 extension 241

Popular Questions Asked by Patients

  • What does a physiotherapist do?

  • Do I need a Doctor’s referral for physiotherapy?

  • How can I find an Ontario Community Physiotherapy Clinic?

  • I went to a clinic and they refused to cover me under the Ontario Community Physiotherapy Clinic Program. Is that allowed?

  • The clinic asked for a photocopy of my health card. Is that really necessary?

  • What are some good questions to ask a physiotherapist?

  • As a first-time patient, what should I expect at physiotherapy?

  • Can you recommend a way to treat my sore shoulder?

  • Should I see an acupuncturist, chiropractor, occupational therapist or physio? I’m confused. What’s the difference?

  • What is the difference between a chiropractor and a physiotherapist?

  • Can a physiotherapist fit me for orthotics?

  • How can I find a physiotherapist who specializes in pelvic health?

  • Can a physiotherapist do a spinal manipulation on me without asking my permission?

  • How do I find a PT who specializes in the treatment of shoulder injury, Parkinson’s, Cerebrovascular accident?

  • What can I do if my physiotherapist was rude to me?

  • Why do I only see physiotherapist assistants and not my actual physiotherapist?

  • I did not see my physio today, just her assistant. Is it okay to submit my invoice to my insurance company using the physio’s name and registration number?

  • How much can my physio charge me for a copy of my records?

  • Can physiotherapists date their patients? Is it okay if I go for coffee with my physiotherapist?

  • What are the education or training requirements to become a physiotherapist in Canada?