How Practice Advice Can Help You


College Practice Advisors

Fiona Campbell, PT, Shari Hughes, PT
and Kelly Schmitt, PT

Physiotherapists, patients and the public can contact the College for confidential practice advice. This service is offered as a support to physiotherapists and to promote quality practice. Members of the public can also use the practice advisory service for a better understanding of the expectations around physiotherapy practice.

Matters identified through the practice advisory service provide the College a broad perspective of emerging trends and issues related to the delivery of physiotherapy care. Information gained through practice advice is used to inform the work of the Professional Practice Team and to identify practice trends.
For confidential practice advice on College Standards, regulations, regulatory issues, ethical decision making, or general questions about physiotherapy practice please contact the Practice Advisor or 647-484-8800 or 1-800-583-5885.

Practice Advice

Free and anonymous advice: | 647-484-8800 | 1-800-583-5885

Practice Advice Question of the Month: November 2017

Can I use my doctor title (I got a PhD in Psychometrics or Epidemiology) on my business card?  


Physiotherapists cannot use the title doctor or the short form Dr. when providing assessing or treating patients.

It should not appear on anything a patient would receive or see during their patient experience. Restricted Titles, Credentials and Specialty Designations directly prohibits its use in the provision of care. 




FAQs—Billing Practices

  • I have worked in a few different private practices over the years. Recently I heard rumors about shady business practices at my previous employer’s clinic.

  • My employer has proposed a new billing model that makes me uncomfortable. What should I do?

  • I am planning to start a personal training business with clients who have physiotherapy coverage under their health plan. Can I do this?

  • Where I work all the billing is taken care of by the office manager. What do I need to be concerned with?

  • Can I use my name and registration number on the invoice so my patient can be reimbursed for their massage therapy treatment?


FAQs—Controlled Acts

  • Do I need to roster for each controlled act or can I roster once for all of them?

  • Can I delegate O2 titration to a physiotherapist assistant (PTA)?

  • The PTA will need to switch the patient from the wall supply to a portable O2 tank, and stay at 2 L/min. Does this require delegation?

FAQs—Ethical Dilemmas

  • I believe my patient is suicidal. Can I break confidentiality and do something?

FAQs—Interprofessional Collaboration

FAQs—Leave, Resigning & Retirement

  • What do I need to do with the College when I am about to go on a maternity leave?

  • What do I need to do when I am returning from a maternity leave?

  • Do I need insurance coverage when I take parental leave, and I am not practicing? What should I look for in my insurance policy?

FAQs—Record Keeping

  • Are abbreviations acceptable for physiotherapists to use in patient records?

  • Do I need to sign my full name and title every time I make an entry?

  • How often do I need to chart?

  • How should I reference documents that are not part of the patient record?

  • If a record is converted from paper to an electronic format does the original paper copy need to be kept?

  • My patient has asked for a copy of their patient record. How much can I charge for providing a photocopy?

  • What do I need to consider when using abbreviations, care maps, exercise flow sheets, or charting by exception in patient records?

  • What information should be in the financial record?

  • What information should be included in a discharge summary or end of care note?

  • Where should patient records be kept for PTs who retire?

FAQs—Relationships & Boundaries

  • I don’t understand why PTs can’t date their patients. If we’re all consenting adults then what’s the big deal?

  • A PT student on a placement with me has been regularly having coffee with one of the patients. What should I do?

FAQs—Starting a Practice


FAQs—Working with PTAs

 Stay Connected with the College

Find out what's new, what's changing and what's coming.